Certificate IV in Frontline Management

Overview

The Frontline Management initiative was developed to help organisations improve productivity and management performance in the frontline. It is a competency-based program based on ten units of competence that describe required standards of performance in the workplace.

Who should Attend

Managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers. The breadth and depth of the capabilities developed during this qualification enable participants to apply leadership and management competencies across a range of different work roles in a variety of organisational contexts and industry sectors. 

Course Structure

A 10 unit qualification made up of 4 core units and 6 electives

AIM Program	Units
Core units — complete all 4 units
Operational plans	BSBMGT402A Implement operational plan
Workplace Safety	BSBOHS407A Monitor a safe workplace
Team Effectiveness or Developing high performance teams	BSBWOR402A Promote team effectiveness
Workplace Leadership	BSBMGT401A Show leadership in the workplace
Electives — 6 electives are required, including at least 3 from the list of specialist electives below. Specialised electives — select 3 units
Leading Off-site Staff	BSBMGT404A Lead and facilitate off-site staff
Analyse and present research information	BSBRES401A Analyse and present research information
Business Writing Skills	BSBWRT401A Write complex documents
Professional Presentations	BSBCMM401A Make a presentation
Manage Projects	BSBPMG510A Manage projects
Continuous improvement	BSBMGT403A Implement continuous improvement
Personal work priorities	BSBWOR404A Develop work priorities
Customer Service	BSBCUS401A Coordinate implementation of customer service strategies
Innovation and change	BSBINN301A Promote innovation in a team environment
Effective workplace relationships	BSBWOR401 A Establish effective workplace relationships
Understanding Financial Reports and Accounting Basics	BSBFIA402A Report on financial activity
Other options for electives. Another 3 electives are required. These can be selected from the units above that are not already selected, or any other units from any Training Package. At least two must be from a Cert IV. The remaining unit may be from a Cert III or Diploma level qualification. The following AIM programs include Cert IV units.(Note: Some programs contain 2 units)
Build client relationships	BSBREL402A Build client relationships and business networks
Quality management and process improvement	BSBPG404A Apply quality management techniques
Accounting for Non-Accountants	BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports
Enterprise Trainer	TAADEL301C Provide training through instruction and demonstration of work skills and BSBCMM401A Make a presentation
Marketing Essentials	BSBMKG401A Profile the market and BSBMKG507A Interpret market trends and developments

How do I Obtain the Qualification

• Attend your nominated workshops
• Complete the assessment tasks at the conclusion of the workshop
• You may also be able to obtain credits towards some of the units of competence via Recognition of Prior Learning or Mutual Recognition

What does Assessment Involve

• Assessment is via completion of Workplace Application Projects
• These projects require you to compile a range of evidence to demonstrate your competence

A formal process for recognising skills and knowledge gained through previous studies, work and life experiences. Click here for more information on RPL

How Long do I have to Complete the Qualification

2 years

• Program fee $650 per day
• Member rate $585 per day

*Assessment is included in the fee 

Government Funding

Up to $4,000 per employee for those eligible.
Let us help you utilise government funding to introduce this program to your organisation. If you are considering implementing a Frontline Management program, why not take the time to check whether your staff are eligible for government funding?